Copart UK to open new North East Contact Centre
Press Release – 20-10-20
Copart UK announces further expansion of their dedicated ‘First Response’ Contact Centre in the North East
Global leader in online vehicle remarketing, Copart UK, has announced plans to centralise a number of core activities that are the backbone to the first response and policy holder management services they provide to the Insurance sector.
Following an increase in demand, the expanded contact centre will be dedicated to the delivery of two essential services. Firstly, Copart's Recovery and Storage Cost Management Services - vital to Insurers to ensure close cost management across areas such as Police statutory charges, recovery agent charges and Bodyshop storage charges.
The expanded team will also be responsible for co-ordinated collections and immediate payment on behalf of Insurers to minimise disruption and optimise cash flow.
In addition, new roles will be created to focus on building and maintaining the trusted and long-standing relationships with Bodyshop and recovery operators, providing specialist training for Copart employees to manage costs on behalf of Insurers.
The second area of expansion is focused around the provision of their policy holder vehicle pick up services know as Copart Owner Connect. This enables policy holders to have their vehicle quickly and safely collected directly from their home at a time that suits them - all via a convenient mobile app. Copart’s Director of Operation Centres, Transport & Engineering, Phil Briggs, said they were continuing to make significant investment into both services due to an increase in demand from the insurance sector, driven by the need of Insurers to minimise cost and maximise the service experience for their policy holders. “As we continue to invest in technology, people, and process, we are able to support Insurers at an even greater depth in fully understanding the costs associated with the recovery and storage of any vehicle in a claims process. This expansion, which includes additional job opportunities, reflects Copart's investment in customer service, and in the local area. “Coupled with the fact we are able to deploy Copart's liveried vehicles and uniformed Drivers to collect vehicles from policy holders' homes, we are providing the reassurance that they are in safe hands during what can often be a distressing moment following an accident.”
Briggs goes on to emphasise the importance of data security to Insurers as another strong motivating factor when it came to the decision to centralise these services: “Centralising these functions into a single, secure site has the additional benefit of ensuring we can handle sensitive, personal data in a manner that fully complies with all relevant regulations”.
SYNETIQ achieves ISO45001
SYNETIQ, the UK’s leading salvage and vehicle recycling company, has been externally verified with the International Standard ISO 45001.
The new accreditation is a welcome reminder that health, safety, and welfare remain at the heart of SYNETIQs operations. Colleagues continue to work together to ensure the business remains proactive in its approach to health and safety, striving to continuously improve together.
ISO 45001 has helped SYNETIQ focus on the minimisation and, where possible, elimination of risk. The business already operates an integrated management system which includes ISO 9001, 14001 and 27001; this has proved to be an effective way of achieving standardisation across sites.
SYNETIQ strives for excellence both for its colleagues and customers, and this accreditation further demonstrates the robust health and safety processes which are in place.
Tom Rumboll – SYNETIQ Chairman added:
“I am proud and delighted that SYNETIQ has been awarded the ISO45001 accreditation. It is a testament to the hard work of all colleagues; especially the HSEQ Team and a real signal of our commitment to putting the Health and Safety of our colleagues at the forefront of our business. It reflects and recognises our investment and significant progress in this area since SYNETIQ was created. The focus now must be on ensuring we maintain the level of quality, focus, discipline and improvement to retain this year after year.”
Mark Harrison – Head of Health, Safety, Environment and Quality said:
“2020 continues to be a challenging year for all due to the Coronavirus pandemic, we all continue to pull together to work through the challenges we face. Achieving ISO45001 accreditation despite these additional challenges gives us a great sense of pride and further demonstrates our commitment to putting health and safety first in all that we do as an organization.”
TRA welcomes new portside storage rules for TDRM
September 2020
Media Release
Tyre Recovery Association Limited
TRA welcomes new portside storage rules for TDRM
The announcement by the Environment Agency that it has approved a new time-limited Regulatory Position Statement (RPS 238) allowing enhanced materials storage at dockside has been widely welcomed by TRA members.
The RPS will permit up to 5000t of PAS107-processed and compliant material to be stored portside in secure conditions prior to bulk loading and shipment primarily for use as tyre-derived fuel overseas.
Commented Peter Taylor, TRA Secretary-General, ‘For some time now it has been clear that regulatory changes were required to facilitate the shipment of processed tyre shred and chip from the UK to destinations where bulk, as opposed to containerised, loading was the norm. This revised RPS will not only enable that to happen but will greatly improve the economics of this trade so placing us on an equally competitive footing with much of the rest of Europe.’
He continued, ‘What is more, this semi-processed material should largely displace the destructive trade in baled whole tyres which in recent times has brought such damage to market development in the UK and elsewhere. The TRA would like to commend the Environment Agency for recognising the need for this change in regulation which will undoubtedly contribute to greater market stability and investment and, in turn benefit the UK economy as a whole.’
RPS 238 - https://www.gov.uk/government/publications/storing-tyre-shred-at-a-port-rps-238
Media contact
For press enquiries please contact This email address is being protected from spambots. You need JavaScript enabled to view it.
Useful links
www.tyrerecovery.org.uk
About the TRA
A cornerstone of the body is its support for the Responsible Recycler Scheme. All TRA members are fully accredited by the scheme, which ensures that all tyres collected, recycled or reprocessed by them are disposed of or reused in an environmentally friendly or acceptable methods. However, markets for tyre recovery continue to grow and develop and as the EU Landfill Directive is applied right across Europe a new international dimension will evolve. The Tyre Recovery Association has the independent ability to pursue its broader objectives at both industry and government levels, generate performance data specific to its member’s interests as well as develop stronger links across the tyre recycling world. See more at: http://www.tyrerecovery.org.uk
SYNETIQ IT Team grows to support focus on innovation
SYNETIQ, the UK’s largest salvage and vehicle recycling company, has welcomed three new additions to its IT team – a mark of its commitment to investment and innovation.
(left to right: Sean Maller, Robert Ralston & Navya Areti)
Two new Senior Developers have joined to strengthen the team’s capacity, as the business prepares for the next chapter of its capabilities.
Sean Maller is the latest addition to the .Net Team, and will focus on software improvement, ensuring SYNETIQ remains a market leader in innovation and process.
Robert Ralston is the latest addition to the AWS development team and brings his experience gained in the Fleet Management industry, making him ideally placed for the role. SYNETIQ is a leading provider of Green Parts and Mechanical Solutions to fleets across the UK; Robert’s knowledge of CRM system development will enhance client and customer experience.
Navya Areti joins as Amazon Web Services (AWS) DevOps Engineer, and will be working closely with SYNETIQ’s IT development teams. Navya’s background is in the creation of cloud infrastructure – she will help the team move projects into the cloud, reduce cost, improve reliability, and continue to plan for the future.
Dave Harcourt, IT Director at SYNETIQ, said: “Investment in our team will help us offer the best possible experience to our clients and customers. I’m excited for what’s in store over the coming months and confident we’re set up to drive our industry forward through investment and innovation.”
TRA recruits new Affiliate Members
September 2020
Media Release
Tyre Recovery Association Limited
TRA recruits new Affiliate Members
Two supplier businesses closely linked to the end-of-life tyre recovery chain in the UK have joined the Tyre Recovery Association.
The new member companies are:
Accent Wire based in Solihull, West Midlands and Bradford, Yorkshire
And;
Gateway Resources of Dubai, UAE.
Accent Wire is a supplier of metal strap bands for PAS107 bales while Gateway Resources is an established Gulf-based trader.
TRA Secretary General, Peter Taylor welcomed these latest additions, ‘We not only continue to grow, we are also expanding our breadth of membership and thus the services we provide to each other and to the wider UK tyre industry.’
Media contact
For press enquiries please contact This email address is being protected from spambots. You need JavaScript enabled to view it.
Useful links
www.tyrerecovery.org.uk
About the TRA
A cornerstone of the body is its support for the Responsible Recycler Scheme. All TRA members are fully accredited by the scheme, which ensures that all tyres collected, recycled or reprocessed by them are disposed of or reused in an environmentally friendly or acceptable methods. However, markets for tyre recovery continue to grow and develop and as the EU Landfill Directive is applied right across Europe a new international dimension will evolve. The Tyre Recovery Association has the independent ability to pursue its broader objectives at both industry and government levels, generate performance data specific to its member’s interests as well as develop stronger links across the tyre recycling world. See more at: http://www.tyrerecovery.org.uk
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