The e2e Reclaimed Parts Research Report, published today, explores insurer and bodyshop attitudes to, and usage of, reclaimed parts; to include processes and challenges that influence decision making. Overarching findings show that insurers are committed to and actively adopting reclaimed parts as part of their sustainable motor claims strategies. Bodyshops, aside from the fast movers in the market, continue to require assurance related to parts availability and accessibility, together with quality and ease of use and work provider approval. The research*, conducted in partnership with ABP Club, surveyed insurers and bodyshops with questions tailored to their operating environments. The full report is available on the e2e website.
The research findings reveal the huge potential for increased use of reclaimed parts, with the bodyshops reporting they could be used in nearly every job, but in reality, the majority of bodyshops (66%) are currently only using them on less than 10% of their jobs. Meanwhile, 100% of insurers are already promoting their use now or intend to within 12 months. The decision on whether to use reclaimed parts is primarily made solely by the repairer (39%) or jointly with the insurer and policyholder (20%). Only in 22% of jobs is the decision made solely by the insurer. The biggest influence as to where the bodyshops source the reclaimed parts is availability (60%), followed by ease of sourcing (39%), followed by cost and work provider instruction (both 32%). The bodyshops still find it easier to source new parts than reclaimed parts, however 74% say they would welcome a seamless platform for the sourcing, costing and ordering of reclaimed parts.
Jim Loughran, CEO at e2e commented: “The reclaimed parts market is evolving rapidly and many of the historic issues faced are reducing. This research provides the opportunity to understand those challenges remaining and informs our thinking on how best to resolve them; in order to deliver maximum efficiencies and mutual benefits to insurers and bodyshops. Bodyshops’ needs require addressing for the market to mature effectively and ease of sourcing, availability and quality are key to that requirement. We are designing a next generation reclaimed parts solution, capable of integrating with and responding to parts requests raised through existing systems in use in the market. We will provide access to the inventories of quality graded, warranty assured, provenance tested, OEM reclaimed parts held by our network members throughout the UK. This is the largest, sustainable inventory of reclaimed parts stock standing at 500,000+ and comes with the assurance afforded by vehicle recyclers certified to the UK Standard for Reclaimed parts. As a network, with UK wide scale and reach, we are uniquely able to satisfy market needs, providing the quality of parts required at the time they are needed.”
David Cresswell, Chairman at the ABP Club said: “We understand how important reclaimed parts have become in the accident repair industry, what started as an environmental issue has grown to become a solution for the ongoing parts shortages affecting our bodyshop members. The national solution that e2e offers customers gives bodyshops across the UK access to a huge range of assured parts. ABP are delighted to have worked with e2e on this report, and we hope everyone finds the results both interesting and useful.”
31 March 2023
Silverlake boosts community and online safety in Hampshire and the Isle of Wight with £5000 donation
Silverlake Automotive Recycling, a leading vehicle recycling company based in Shedfield, has renewed its sponsorship of the Bobby Scheme for the fifth year in a row. 2023’s £5,000 donation sees its combined financial support for the service hit £25,000 this year. The Bobby Scheme, a free service, operated by the Blue Lamp Trust, sends a trained fitter to visit the homes of the elderly and vulnerable, across Hampshire and the Isle of Wight, to offer safety and security advice and install safety and security equipment. 25% of these visits are to victims of domestic abuse. In 2022, the Bobby Scheme extended its service to include free cyber-security advice.
The Blue Lamp Trust’s CEO, Theresa Pratt, said: “We are very grateful for the generous support that Silverlake continues to give us. This and other fundraising have seen us able to develop the Bobby Scheme even further and introduce Cyber Bobby; offering offer free cyber security advice to the elderly and vulnerable in the community. The pandemic was a catalyst for many aspects of every-day life moving online and the threat of cyber-crime is increasingly prevalent. With their valuable sponsorship, Silverlake is making a real and direct contribution to making Hampshire and the Isle of Wight a safer place.”
Allen Prebble, Silverlake’s managing director, said: “We are a family owned and managed business and have been based in Hampshire for the last 77 years. We believe in giving back to the community that has supported us over the years. Silverlake has grown to become the largest employer in our market in the region and our people, their families and many long-standing local customers and business partners are all part of the regional community. We are delighted to be continuing our support of the Bobby Scheme and commend their extension of the service to include cyber security advice. Their commitment to protecting the elderly and vulnerable in Hampshire and the Isle of Wight is powerful and we are proud to help.”
Supported by the emergency services and local authorities, The Bobby Scheme provides a free service to elderly and vulnerable people, particularly victims of burglary and domestic violence, by promoting crime prevention and fire safety initiatives. Started over 26 years ago, the Bobby Scheme’s trained fitters, who are all vetted by Hampshire police, uniformed and carry ID cards, have visited more than 35,000 homes. Free cyber security advice from Cyber Bobby, is provided through home visits by police checked and trained cyber volunteers and includes guidance on basic IT security and how to avoid being affected by a cyber-crime or a cyber enabled crime.
Anyone who believes they fit the criteria for support from the Bobby Scheme can contact This email address is being protected from spambots. You need JavaScript enabled to view it. or phone 0300 777 0157
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The e2e Total Loss Vehicle Management Network is made up of a diverse range of independent, innovative vehicle recycling and salvage firms, operating collaboratively and united behind market leading service standards against which they are audited. 11 collecting members represent nationwide coverage with a further 14 non-collecting members competing to become active in the event additional capacity is required. The ‘Meet the e2e Network Members’ blog has been developed to shine a light on the infrastructure, operational capabilities, knowledge and expertise embedded in the network and demonstrate the progressive culture inherent in its members.
Established for over 60 years, Overton Automotive Group [Overtons] was acquired by John Collins in 2021. Supporting John is a senior management team comprising Sarah Allan – Sales Manager, Sarah Cruise – Business and Finance Manager and Mark Boden, Business Development Manager.
Overtons is part of a wider group of companies ‘Keep it Green Solutions’, focused on recycling automotive parts. Included in the group is Auto Enterprises which serves major OEM parts remanufacturers globally. Warehouse capacity in the UK exceeds 200,000 square feet with over 2,000,000 mechanical parts ready for dispatch at any one time. The group also owns an automatic transmissions repairer business, demonstrating its overall strategic commitment to the 4 R’s of automotive recycling: Re-use, Recycle, Repair and Re-manufacture. Re-branding is underway to bring all group companies under one banner and 2023 will see the launch of ‘Keep It Green Solutions’ a platform to promote the environmental benefits the group delivers in terms of carbon emissions reduction. Overtons has a diverse customer base which includes insurers, fleet management companies, Fire & Rescue Services, bodyshops and garages, the general public and a growing export market.
On behalf of the e2e network, Overtons services Scotland via two main sites in Aberdeen and two further satellite sites in the country, providing capacity to securely store 4,200 end-of-life vehicles and 2,500 salvage vehicles. The company is investing heavily in its geographical foot print and has recently acquired a new site in Lincoln, alongside a recently established site in Downham, Essex, providing capacity to hold a further 2,500 vehicles; enabling the business to service the east coast of the country in its entirety. Further site acquisitions may follow. Overtons is VRAC certified to the UK Standard for Reclaimed Parts. Work to secure accreditations to ISO9001, 14001 and 27001 is underway with completion expected by the end of 2023.
Overtons has a well-maintained fleet of 10 car transporters accommodating varying loads of up to eight vehicles, plus a low loader for off highway or commercial vehicles and offers vehicle collection and delivery nationally. Four reclaimed parts delivery vans service the Aberdeen, Essex and Lincoln areas. Tyre fitting and disposal and air-conditioning re-gassing is offered at all its sites.
The company has retained its family heritage and the culture celebrates its people and remains focussed on customer service first and foremost. As well as investing in infrastructure and transport, training is high on the agenda helping staff to grow, develop and remain up to date with industry standards and evolving requirements such as electric and hybrid vehicles. Training creates opportunities and career paths which support talent retention whilst close links with regional colleges aid recruitment drives. Overtons is also active in its local communities, donating vehicles to local colleges for students to repair and raise awareness of the vehicle recycling industry as a career choice. Vehicles are also provided to local fire services to practice their firefighting techniques.
Business operations are committed to sustainability and carbon reduction. Waste is reduced by ensuring as many parts as possible are successfully dismantled and quality graded from each end-of-life or salvage vehicle. Material separation is maximised for recycling purposes prior to baling vehicles. The reclaimed parts delivery fleet includes an electric vehicle to reduce carbon emissions and alternative energy sources are used to power different aspects of company sites where feasible.
Overtons is proud to be a member of the e2e Total Loss Vehicle Management network and sees benefit in the power of the collective to secure national contracts, through the strength of the brand and the member commitment to market leading performance. Collaboration with fellow members including shared insights and intelligence help to inform management thinking and business strategy.
Copart’s HR Director and Learning & Development Manager recently attended a collaborative networking event with the Chamber of Commerce to discuss skills and training challenges, and explore potential solutions, alongside other local businesses.
We joined important debates and discussions around skills gaps, behaviours, health and wellbeing, and employee retention, and highlighted the success we have achieved with our Driver Academy and Apprenticeship programmes.
Follow this link to read the blog.
Copart UK partners with ABI for ‘Securing Futures’ programme
Global leader in online vehicle remarketing and recycling, Copart UK, took part in an exclusive programme ‘Securing Futures’, produced by ITN Business for the ABI Annual Conference.
Anchored by television presenter Simon Thomas from the ITN London studio, the programme looked at the important work taking place across the insurance sector and showed how working together is the key to success for a secure future for all.
As a strategic partner to the insurance claims industry, Copart is committed to supporting their customers’ policy holders, providing fast and efficient response to extreme weather events and handling accident damaged vehicles.
‘Securing Futures’ premiered at the ABI Annual Conference on 21st February 2023 and featured key industry and news-style reports along with sponsored editorial profiles.
Jane Pocock, CEO of Copart UK & Ireland, who featured in the programme, said:
“Over the 15 years that Copart has been in the UK, we have worked incredibly closely with our insurance partners and more broadly in the sector.
“Our involvement with this programme demonstrates how we fully align with ABI’s ongoing advocacy and campaign work to highlight the role of the insurance sector in supporting customers and society. We are, as market leader, proud and honoured to have been offered this opportunity.
“With motor claims volumes increasing and large-scale extreme weather events becoming more common place, it is great to be able to raise awareness to both individuals and companies of the ways that the industry can support them.
“At Copart we provide trusted and valuable partnerships to the insurance, automotive, and accident management sectors, continually investing to strengthen our operational capabilities, transport, and technology to ensure that we can collect, process, and resell vehicles as quickly as possible with minimum disruption and economic impact.”
The ‘Securing Futures’ programme is available online at https://www.abi.org.uk/securingfutures/
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