Print

FTAO all members utilising the services of City-Link

I have been advised of a number of service level issues with City-Link over the past few days, one of which is still currently under investigation by City-Link at Managing Director level. On the basis of this complaint and the possibility of others that I haven't yet heard about I have insisted upon written confirmation from City-Link regarding their Service Levels up to and including the Festive Period. It is clear that once "the rush" dies down after Christmas and quantities return to a more normal level that the pressure on carriers will reduce although this reason is not accepted as an excuse for total incompetence on behalf of some City-Link staff members.

Please see below for confirmation from City-Link regarding the busy period.

Please also note that the result of the investigation of the serious service level complaint will be made available to the membership.

I have been approached by yet another company offering high levels of service at preferential rates for BVSF members and am currently awaiting costs, again this will be made available to the membership upon arrival.

----------------------------------------------------------------------------------------------------------------------------------------------------------------------

On another matter, Andy Latham of Salvage Wire has been commisioned to gather information for Thatcham relating to any considered update to the Salvage Code of Practice. Rest assurred that the BVSF, as "shared owners" of the code, have already offerred their "Opinion" during an official interview and await any further meetings with interest.

Kind regards

Roger

Secretary General.

--------------------------------------------------------------------------------------------------------------------------------------------------------------------

Quote from City Link.

"Further to your note regarding our service position going into Christmas, I have discussed our position and plans in place for peak with our Operations Director.

 Whilst we have seen an increase in volumes due to the Christmas period, the additional resources that we scheduled to have in place for this period are now deployed and are having the planned effect.

 In addition we now have Bristol fully operational as an additional regional hub and also have the Leicester depot reopened and fully deployed to support the Coventry operation across depot and hub.

 Whilst a number of customers generated volumes over their forecast during "Black Friday" and "Cyber Monday", we held firm to planned forecast and managed the additional volumes through the network in a controlled way over the period of 8 days.

 I expect service to be in the high 90's in terms of percentage level across the network through the robust management of the peak volume.

If you have any queries, please let me know.

Thanks",

Jon

Regards,

Jonathan

Jonathan Middleton

Account Development Director

City Link Ltd

Mobile: 07771 513002

www.city-link.com